Kit Portal Troubleshooting

If you've purchased a Kit Portal from AIM Language Learning, you can access it through the Portal Login link on our website.

How to Find the Portal Login

1. Navigate to the AIM Language Learning homepage (aimlanguagelearning.com).

2. Look for the main navigation menu, usually at the top or side of the page.

3. Click on the "Portal Login" link. It's often located in the main menu alongside other links like "Shop," "FAQ," and "Contact Us.

If you can't find it, you can also access the login page directly by typing "aimlanguagelearning.com/account/login" into your browser's address bar.

What Happens After I Log In?

Once you are logged into your customer account, you should see the digital products you have purchased. Your Kit Portal will be listed here. Clicking on the link associated with your portal will take you to your unique digital resources.

• Troubleshooting Tip: Your Kit Portal is tied to the email address used at the time of purchase. Make sure you are logging in with the correct email account.

What if I Haven't Received a Login Code?

After you purchase a Kit Portal, our team will process your order and provide you with a code to activate it. This process may take up to 5 business days as we verify your purchase.

• If it has been more than 5 business days since your purchase and you have not received an email with your access information, please check your spam or junk folder.

• If you still can't find it, contact our support team with your order number, and we'll be happy to assist you in getting access to your portal.