I didn't receive an email, what should I do?

Here are the most common reasons an email from AIM Language Learning might not reach your inbox, and what you can do to fix it:

1. Check Your Spam or Junk Folder

The most frequent reason for a missing email is that it has been automatically filtered into your spam or junk folder. Please check this folder first.

If you find our email there, open it and mark it as "Not spam" or "Move to inbox." This will help ensure that future emails from us are delivered directly to your main inbox.

2. Verify Your Email Address

It's easy to make a small typo when entering your email address. Please double-check the address you provided.

• If you were creating an account or placing an order, and you suspect you might have entered the wrong email, please contact our support team. We can verify the email on your account and update it if necessary.

• If you were trying to reset your password, please go back to the password reset page and try again, carefully typing your email address.

3. Add Us to Your Safe Sender List

To prevent our emails from being blocked by your email provider, you can add our email address to your contacts or "safe sender" list. This tells your email service that you trust us and our messages.

Our primary email address is typically support@aimlanguagelearning.com or info@aimlanguagelearning.com. Adding this address to your contacts is the best way to ensure deliverability.

4. Your Inbox Might Be Full

If your email inbox has reached its storage limit, new emails may not be able to be delivered. Try deleting some old emails to free up space, and then request the email from us again.

5. Contact Our Support Team

If you've tried all of the steps above and still haven't received an email from us, please contact our support team directly. We are here to help!

When you contact us, please provide:

• The email address you are expecting the email to be sent to.

• The type of email you are waiting for (e.g., order confirmation, account invite, password reset).

We can look up your request on our system, resend the email to you, and work with you to resolve any delivery issues.